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Privacy Policy

Last updated: November 29, 2025Version 2.0

At Brookvally, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or use our services.

1. Information We Collect

We may collect personal information such as your name, email address, phone number, and payment details when you make a reservation, sign up for our newsletter, or contact us. We also collect non-personal information like your IP address and browsing behavior to improve our website.

2. How We Use Your Information

  • To process and confirm your bookings.
  • To communicate with you regarding your stay or inquiries.
  • To send you promotional offers and updates (you can opt-out at any time).
  • To improve our website functionality and user experience.
  • To comply with legal obligations.

3. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet is 100% secure.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, such as payment processors and marketing platforms, provided they agree to keep your information confidential.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze web traffic and remember your preferences. You can choose to disable cookies in your browser settings.

6. Your Rights

You have the right to access, correct, or delete your personal information held by us. If you wish to exercise these rights or have any questions about our privacy practices, please contact us.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Have Questions?

If you have any questions about our privacy practices, please don't hesitate to contact our Data Protection Officer.

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