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Terms & Conditions

Last updated: November 29, 2025Version 2.0

Welcome to Brookvally. By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Reservations and Payments

All reservations are subject to availability. A valid credit card is required to guarantee your booking. Payment terms vary by rate plan; please check the specific conditions at the time of booking. We reserve the right to cancel any reservation if payment is not received or if the payment method is invalid.

2. Check-in and Check-out

Check-in time is from 3:00 PM, and check-out time is until 11:00 AM. Guests may request early check-in or late check-out, subject to availability and potential additional charges. Valid government-issued photo identification is required at check-in.

3. Cancellation Policy

Cancellation policies vary depending on the rate plan selected. Standard bookings can typically be canceled free of charge up to 48 hours before arrival. Non-refundable bookings cannot be canceled or modified without penalty. Please review your booking confirmation for specific details.

4. Guest Conduct

Guests are expected to conduct themselves in a respectful manner and comply with all hotel rules and regulations. We reserve the right to refuse service or evict guests who cause a disturbance, damage property, or violate our policies, without refund.

5. Liability

Brookvally is not liable for any loss, damage, or theft of personal property during your stay. We recommend using the in-room safes for valuables. Guests are responsible for any damage caused to the hotel property during their stay.

6. Intellectual Property

All content on this website, including text, images, logos, and software, is the property of Brookvally and is protected by copyright laws. You may not use, reproduce, or distribute any content without our prior written permission.

7. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which the hotel is located. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

Have Questions?

If you have any questions about our terms, please don't hesitate to contact our support team.

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